Due to the nature of our Business all sales are final – no refunds are issued. In the event you are unable to attend your scheduled booking you may with at least a 24 hour notice reschedule your session 1 time without being charged. No-Shows will be charged in full to the card on file.
Reservations require the collection of credit card information. Small groups (1-7 Throwers) will not be required to pay a deposit to create a reservation. In the event that a group fails to show or cancels within 24 hours of their scheduled event, 50% of the total event cost will be charged. There is no fee to reschedule as long as a request to do so is given at least 24 hours prior to the reservation time.
For private and large groups (9+) throwers, at least 75% of a group’s members must pay to participate in axe-throwing to be allowed a reservation. If a large group’s majority is non-participating spectators, half of the guests will still be required to pay for throwing regardless of whether or not they participate.
Cancellation: Any payments made for reservations are non-refundable. If a guest choose to cancel a booking after paying, they will not be refunded any of their payment. For any group size, at least one of the groups guests will be required to check in at the venue prior to their reservation time. After target assignment, the booking timer begins even if the entire party is not present. Guests who arrive late will still pay for the full session but may have limited time. If at least one guest in a group doesn’t check in within 5 minutes of the reservation time, the reservation may be canceled without refund and may be offered to waiting walk-in guests. If you need to change or cancel your booking, please contact us at least 24 hours before your scheduled event.